At Da Terrinha Alimentos, we’ve always believed that the success of a company goes far beyond offering quality products. It’s rooted in care and respect for our consumers. We are thrilled to announce another achievement that reflects this commitment: we’ve once again earned the RA1000 Seal, awarded by Reclame Aqui! 🎉
But what does this mean?
What is the RA1000 Seal?
The RA1000 Seal is the highest certification from Reclame Aqui, a site that collects consumer opinions and complaints about companies in Brazil. This seal is only given to brands that demonstrate excellence in customer service and complaint resolution. In other words, only companies that truly prioritize their customers earn this recognition.
To receive the RA1000 Seal, a company must:
• Maintain a customer service rating above 8.0
• Resolve the vast majority of complaints registered on Reclame Aqui
• Show that it truly values the consumer by resolving issues effectively
This certification is like a badge of trust. When a customer sees a company with the RA1000 Seal, they know they are dealing with a brand that listens to their concerns and strives to ensure their satisfaction.
What Does This Mean for Da Terrinha?
At Da Terrinha, this achievement reflects the care we take at every step of our business, from growing cassava to delivering the final product to the customer’s table. Our focus isn’t just on providing high-quality foods, like our famous gluten-free and 100% natural tapioca. It’s also about ensuring that the buying experience is just as good as the product itself.
With an average rating of 8.44 on Reclame Aqui, we’ve shown year after year that customer satisfaction is at the heart of everything we do. And this is only possible because of the dialogue we maintain with our consumers. Whether it’s a question, a suggestion, or even a complaint, we take all feedback seriously. After all, every comment is an opportunity to improve.
What Does the RA1000 Seal Mean for You, Our Customer?
Having the RA1000 Seal is a guarantee that you can trust Da Terrinha. If you ever have a problem or question, you can be sure that we’re ready to listen and resolve it without hassle. This commitment goes beyond selling a product; it’s about building a relationship of trust and respect with those who choose Da Terrinha for their table.
Our Next Step: Continuing to Evolve
We know that earning the RA1000 Seal isn’t the end of our journey. On the contrary, it motivates us to keep improving every day, in every interaction. We want to continue innovating and providing solutions that make our consumers’ lives easier, while never losing sight of our mission: to deliver healthy, convenient products that carry the true flavor of Brazil.
We thank everyone who trusts us and helps us grow. This seal is for all of us! 💚
Stay in the Know!
Keep following Da Terrinha on social media and stay tuned for all the exciting news we’ve got for you! And remember: whenever you need us, we’re here to listen. Together, we can build an even stronger relationship!
We hope to continue earning your trust. Thinking of tapioca? Tapioca is Da Terrinha! 🌱✨
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